Shipping policy
When will I receive my order?
The items in this store are on pre-order and are expected to ship in December. In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. Army Post Office (APO) addresses have an average transit time of 10-21 days.Domestic Shipping (US). Our domestic carriers are USPS, FedEx, and UPS. If FedEx or UPS is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.
International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully. Sparkart will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Sparkart, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.
Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.
Restricted Countries. Please note that we cannot ship to the following countries due to shipping restrictions: Cuba, Iran, North Korea, Sudan, Syria & Guatemala.
A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
If you do not receive your order within the time frames above, please contact Customer Service.
Service Impacts
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
How Do You Calculate Shipping?
Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.
All orders that contain posters, please note that the poster will ship separately in a poster tube and your order may arrive on 2 separate days.